Refund policy

Return & Refund Policy 

1. Return Window & Eligibility

Customers may request a return within 14 calendar days of delivery.

Due to the delicate nature and hygiene requirements of novelty squishy toys, returned items must be unopened, in their original sealed packaging, unused, and with all tags attached. Once the packaging seal is broken or the product has been used, it is non-returnable for non-quality reasons.

2. Defect & Quality Claims

Squishy toys are stress-relief items that require gentle handling. Defective items must be reported within 14 days of delivery with clear, unedited photo/video evidence showing the product in its original packaging/unopened state or demonstrating the claimed defect.

• Normal Variations (Not Defects): Minor surface bubbles, slight mold seam lines, paint variations, or natural scent are standard characteristics of the squishy manufacturing process and are not considered defects.

• Damage Exclusions: Damage caused by excessive pulling, tearing, pinching with fingernails, exposure to sharp objects, or improper storage is considered normal wear and tear or misuse, and is strictly non-refundable.

• Merchant Discretion: We reserve the sole right to determine if an item is defective. At our discretion, we may issue a replacement or refund without requiring the item to be returned.

3. Non-Quality Returns & Shipping

For authorized non-quality returns (unopened items only):

• Customers are responsible for all return shipping costs and customs duties.

• Original shipping fees are non-refundable.

• All returns must be pre-authorized by customer support. Unauthorized returns or packages sent as C.O.D. (Cash on Delivery) will be refused.