• Shipping policy

Shipping policy

Shipping Policy

1. Processing & Production Time

  • Standard Products: Each item is carefully processed and packed. Production typically takes 1–2 business days (excluding weekends and holidays), but may take longer during peak promotional seasons.

  • Customized / Handmade Products: Customized items require extra time for crafting. Shipping timeframes and non-delivery claim windows outlined below do not apply to custom orders. Specific lead times will be provided during checkout or via email.

  • Total Delivery Time: Total Delivery Time = Production Time + Shipping Transit Time.

2. Shipping Rates & Delivery Time

  • Free Shipping: On all orders over $29.90.

  • Standard Shipping Fee: $8.90 for orders under $29.90.

Shipping Tier Destination Transit Time Non-Delivery Claim Window*
Standard & Fast US, UK, EU 6–15 business days 20 business days after shipment
Standard & Fast Rest of World 10–15 business days 25 business days after shipment
Economy Shipping US, UK, EU 10–20 business days 30 business days after shipment
Economy Shipping Rest of World 15–30 business days 50 business days after shipment

*Official Tracking Source: All tracking information and package statuses are strictly verified using 17track.net. Tracking updates or screenshots from unauthorized third-party tracking platforms will not be accepted as valid proof for any claims.

3. Customs, Duties & Taxes

  • Delivered Duty Paid (DDP): For most standard shipping orders, taxes and customs duties are fully prepaid prior to dispatch. There are no unexpected fees upon delivery.

  • Special Cases: In rare instances where an order cannot be shipped duty-prepaid due to carrier or destination limitations, our customer support team will contact you before dispatch to notify you and confirm details.

4. Non-Delivery Claims & Lost Packages

  • Official Tracking Standard: Package delivery status is determined solely by the tracking information updated on 17track.net.

  • If your package has not been marked as "Delivered" on 17track.net and exceeds the Non-Delivery Claim Window listed above, please contact us. We will issue a full refund or send a free replacement.

  • If the package arrives after a full refund/replacement has been issued, you are welcome to keep the original item without returning it.

5. Delivered Packages & Porch Theft Disclaimer

  • Once a shipment is marked as "Delivered" on 17track.net, the order is officially deemed fulfilled and completed.

  • Stolen/Missing Packages: We are not responsible for packages stolen, lost, or misplaced after carrier delivery. If 17track.net indicates "Delivered" but you have not received it:

    1. Check around your building, mailbox, or with neighbors/building management.

    2. Contact your local carrier/post office directly with your tracking number.

    3. File a missing package claim with the carrier. We will gladly assist by providing shipping documentation for your claim.

6. Incorrect Address & Undeliverable Packages

  • Customers are responsible for entering the correct shipping address at checkout.

  • If a package is returned to us due to an incorrect/incomplete address or failure to collect:

    • A refund will be issued minus the actual shipping costs incurred (including for orders originally qualifying for free shipping).

  • If the package is abandoned or destroyed by the carrier due to an invalid address provided by the customer, no refund will be issued.